Compliance and Grievance Redressal Mechanism
Oceaniek Stream
This Compliance and Grievance Redressal Mechanism is published in accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time.
Registered Office
Oceaniek Stream
Oceaniek Technologies India
4th Floor, SM Heights, C-205, NH 5, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307
India
Email: info@oceaniekstream.com
1. Chief Compliance Officer
In accordance with applicable law, Oceaniek Stream has appointed a Chief Compliance Officer who shall be responsible for ensuring compliance with the provisions of the Information Technology Act, 2000 and the Rules framed thereunder.
Designation: Chief Compliance Officer
Responsibilities include:
- Ensuring overall regulatory compliance of the Platform
- Responding to notices issued by courts or competent government authorities
- Overseeing lawful content governance and enforcement actions
- Coordinating internal compliance audits and reviews
The Chief Compliance Officer shall act as the authorized signatory for compliance-related matters.
2. Grievance Redressal Officer
Oceaniek Stream has appointed a Grievance Redressal Officer to address user complaints, content concerns, and platform-related grievances in a time-bound manner.
Designation: Grievance Redressal Officer
Email: grievance@oceaniekstream.com
Grievance Submission Procedure
Users may submit complaints by sending an email containing:
- Full name of the complainant
- Contact details
- Clear description of the grievance
- Title and URL of the content (if applicable)
- Supporting documents (if any)
Complaints that are incomplete or anonymous may not be processed.
Grievance Resolution Timeline
In compliance with applicable rules:
- An acknowledgement shall be issued within 24 hours of receipt.
- The complaint shall be reviewed and disposed of within 15 days from the date of receipt.
Action That May Be Taken
Upon review, Oceaniek Stream may take appropriate action including:
- Removal of content
- Restriction of access to content
- Reclassification of content
- Warning or suspension of user accounts
- Rejection of complaint (with recorded reasons)
All decisions shall be made in good faith and in accordance with applicable law.
3. Content Reporting Mechanism
Oceaniek Stream provides users with mechanisms to report content that may violate applicable laws or platform policies.
Users may report content through:
- The "Report" feature available on content pages; or
- Email submission to grievance@oceaniekstream.com
All reported content shall be reviewed in accordance with internal compliance procedures.
4. Legal Compliance and Government Coordination
Oceaniek Stream shall comply with all valid orders issued by competent courts and lawful government authorities under applicable law.
Upon receipt of legally binding directions, the Platform shall take necessary action within the prescribed timelines.
Authorized government agencies may contact the designated compliance authority through official communication channels for lawful coordination.
5. Transparency and Record Maintenance
Oceaniek Stream maintains records of:
- Complaints received
- Actions taken
- Regulatory communications
- Compliance decisions
Such records are retained in accordance with applicable legal requirements and internal record retention policies.
6. Jurisdiction
This Compliance and Grievance Redressal Mechanism shall be governed by the laws of India.
All disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Mohali, India.